Shipping Policy

Last updated: September 3, 2026

Thank you for shopping with VALILLE. This Shipping Policy explains where we ship, how orders are processed, and what customers can expect after placing an order.

Shipping destinations

We currently ship to customers within the United States. If your address is outside our available shipping area, checkout may not be available.

Order processing

Orders are normally processed within 2–3 business days, excluding weekends and public holidays.

Processing time is separate from shipping transit time. During holidays, promotions, or periods of unusually high demand, processing may take slightly longer.

Estimated delivery

The available shipping method, shipping cost, and estimated delivery timeframe are displayed during checkout whenever available.

Delivery estimates are not guaranteed. Delays may occur because of weather, carrier disruptions, incorrect addresses, public holidays, or other circumstances outside our reasonable control.

Shipping charges

Any applicable shipping charge will be clearly displayed before you complete your purchase. We will not add undisclosed shipping charges after checkout.

Order tracking

When tracking is available, you will receive a shipping-confirmation email containing the tracking information after your order has been dispatched.

Please allow up to 48 hours for tracking information to become active after receiving your shipping confirmation.

Incorrect or incomplete addresses

Please carefully review your shipping address before placing an order. Customers are responsible for providing a complete and accurate delivery address.

If you notice an error, contact us immediately at support@valille.com. We cannot guarantee that an address can be changed after an order has entered processing or has been shipped.

Lost, delayed, or missing packages

If tracking shows that your order is delayed, please allow the carrier additional time to complete delivery. If your package appears lost or has not arrived within a reasonable period after the estimated delivery date, contact us so we can investigate.

If tracking shows “delivered” but you cannot locate the package, please check around the delivery location and contact household members, neighbors, building management, or the carrier before contacting us.

Damaged or incorrect orders

If your order arrives damaged or you receive the wrong product, contact us as soon as possible at support@valille.com.

Please include your order number, a description of the problem, and clear photographs of the product and packaging. We will review the issue and provide an appropriate solution.

Contact us

If you have questions about shipping or delivery, contact:

VALILLE Customer Support
Email: support@valille.com
Phone: +1 307 295 3014